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Frequently Ask Questions

Popular Question

Please check the power switch turn on or off at the rear panel of DVR. Please use/Select the proper power adapter

There are too much capacity data in hard disk drive,the system will automatic search the data when the system boot up,caused the boot running slow. The hard disk drive error will cause the system research the data repeatedly,caused the boot running slow.

U drive is not good compatible with the DVR,cause the DVR can not detected it,suggested to try one or two more different kind of U drive in the market. USB interface is not good. The voltage hunting fearfulness during the system firmware upgrade in progress

Maximum HDD available is for 4TB=4000GB for LEO-sereies.

The Default password of DVR is blank or 666666 or create new.

For XE-Sereis DVR Press ESC 5sec & stop 5sec via remote For 6000/8000 Sereis Press Slow forward 5sec & Fast forward 5sec via remote.

Please download Goodeye/Ip-pro/XVR-View for android phone/Iphone.

Mobile DVR solutions are RUGGED Digital Video Recorder systems that have been built SPECIFICALLY for TRANSIT / TRANSPORTATION based video surveillance. A mobile DVR (digital video recorder) has been specially designed for applications in buses, trucks, taxi, trams, metro, ambulance and other private vehicles.

The main difference between a regular DVR and a mobile DVR lies in the environments in which they are meant to be used.
POWER SUPPLY –  a regular DVR draws power from adaptor / indoor power supply And has steady voltage – DC 12V and constant power supply. Whereas, a mobile DVR is powered by the vehicle & supports wide voltage input/ unstable voltage during engine start-up or braking when voltage falls to 8V or less or spikes up to as high as 36V.
ANTI-VIBRATION MECHANISM –  a mobile DVR is constructed keeping in mind the Vibration which is inevitable in vehicles as they are constantly in motion; which may lead to mechanical failure. The mobile DVR uses materials used for anti-vibration / shock-proof mechanisms.
DUST PREVENTION & HEAT DISSIPATION – a regular DVR is installed in open/well ventilated area and has simple design to dissipate heat working temperature range -10° ~50°C. A mobile DVR is made for installation in confined spaces and compartments where working temperature may range from -20° ~70°C and up to 95% humidity. The material & construct of the DVR allows heat dissipation and reduces dust from entering.
CONSTRUCT – a regular DVR utilizes BNC connector cable whereas the mobile DVR has aviation specification interface in place to combine devices- a rugged and solid Interface which ensures continuous transmission of power, signals and other data without failure.

DATA TRANSMISSION – regular DVR requires LAN connection / and recommended 4G/3G dongles for data transmission. Does not have GPS, or any secondary data storage option.
A Mobile DVR utilizes Wi-Fi, 4G & 3G networks, which enable real-time transmission of data collected from the vehicle in – video, location, speed and inertial measurements.

Q. What is the difference between a regular DVR and mobile DVR w.r.t remote monitoring?
A. A regular DVR for remote monitoring has the option of cloud and DDNS. A DVR can be directly viewed through the cloud, whereas in the case of mobile DVR a server needs to be created.

The mobile DVR supports AHD technology- supports only analog HD cameras. Analog High Definition.

The mobile DVR is powered by the vehicle it is installed in – connected with the vehicle battery (“RUN” terminal of the ignition switch), and powers on only when the vehicle engine is turned on.

Starting Up the DVR
To start up the DVR with vehicle ignition- DVR + Vehicle Battery Connection:

The ignition switch is connected to the positive pole of the vehicle batteries. Please make sure that the connection is correct, and then follow the procedure below:

1. Connect the “DC IN +” of DVR to the positive pole of vehicle batteries;
2. Connect the “DC IN -” to the negative pole of vehicle batteries;
3. Connect the “KEY +” of DVR to the vehicle ignition switch;
4. Lock the hard disk/ SD Card;
5. When the vehicle is switched on, the DVR will start up with the vehicle.

A. DVR starts along when the engine is turned on, the only time taken is for booting. When the engine is switched off the DVR shuts down within 12 seconds. (Thanks to a built-in super capacitor which works as backup power- in case of sudden outage, the super capacitor keeps the device power on, write all the recorded data into the SD card/HDD and then shutdown the system.)

Power requirement range 8V DC ~ 36V DC.

Yes, the mobile DVR comes with a smart power management system. If the DVR detects that the battery’s voltage is lower than the given value, the device will shut down automatically and switch to its ultralow standby consumption.

Yes, the mobile DVR can handle power/voltage fluctuation. It has an internal power management circuit which stabilizes – unstable/ fluctuation in voltage. It can handle drop in voltage (for example while braking) as low as 8V or spike in voltage as high as 36V.

The Mobile DVR has a built-in super capacitor used as backup power -when the device has a sudden outage, the super capacitor will keep the power on the device running, to write and record data into the SD card/HDD and then shut down the system.

Approximately 4 seconds (in DVR model with dual SD card only)

At present there are the following mobile DVR variants:

The mobile DVR come with anti-vibration mechanism/construct keeping in mind the constant vibration which is inevitable as the vehicles are in motion; which may lead to mechanical failure. The mobile DVR has an anti-vibration & shock-proof mechanism/construct.

The G-sensor or G-shock sensor works by detecting any movement of the vehicle. G-sensor supports in motion detection by Identifying driving habits, and detecting – heavy acceleration/hard braking/sharp turns/crash etc.

A. The following types of alarms can be setup in the DVR:
Video Loss – alarm will be triggered if the camera stops working or if incompatible camera is connected.
Fatigue Driving alarm – You can set up the fatigue driving time, to remind the driver to avoid fatigue driving. The duration is calculated from the time when the device is started.
Over Speeding alarm – set up the warning speed / limit for the alarm to be triggered.
Disk Alarm – the alarm will trigger in case the SD card/HDD/SDD is not working.
External Alarm – user may set up/ configure the panic button

The mobile DVR records video at 720p resolution (High definition).

The construct of the mobile DVR has been done keeping in mind various factors: Heat dissipation – the DVR is installed in a vehicle’s confined spaces and compartments where working temperature may range from -20° ~70°C and up to 95% humidity. The construct of the DVR acts like a heat sink. Shock proof design which is also resistant to vibration (since the vehicle is constantly moving, the vibration can cause mechanical failure)

Aviation Connectors originally designed for commercial and military aviation are light weight connector solutions which have high density, high power, and EMI/EMP protection. Because of their tight locking cable connection, they are ideal for the mobile DVR.

The Mobile DVR is compatible with – Normal analog (TVL) & AHD cameras.

All AHD Cameras up to 1.3 Megapixel can be configured/ are compatible with the mobile DVR.

Depends on the channel supported by the DVR- model. It can either host 4 or 8 cameras.

Yes, the mobile DVR can record audio. Required – the camera connected with the DVR should have an in built Microphone. Format – Audio Compression G.726

Live View – can be viewed in the output monitor in the vehicle
Remote viewing – through CMS
Recording for later view – through SD card or download from online through CMS

1.Recording of Footage
a.Done automatically on the SD card/ HDD (for installation/configuration please refer the manual given with the mobile DVR)
b.The mobile DVR records the footage from the cameras/mic inside/outside the vehicle and stores the same on the memory provided – SD/HDD/SSD
2.Backing up the footage/ retrieving the footage
a.SD Card – The footage recorded o the SD card can be backed up by connecting the SD card with the PC/laptop and simply copying the footage.
b.Pen Drive – connecting the USB Pen Drive with the mobile DVR, and copying the footage on the same.
c.Over Wi-Fi – connecting the mobile DVR with the Wi-Fi and back up the footage through CMS (for CMS installation and configuration please refer the manual provided)

Indicative recording of 30 GB per camera, per day or 1.25 GB per hour at 720p. So a 256 GB SD card will be able to record footage from 1 camera for 8 full days, and 2 cameras will be able to record for 4 full days (approximately).

Disk Alarm – will be trigger in case the HDD is not working.
Overwrite– in case the memory of the DVR reaches full capacity, it starts to overwrite existing recordings.

The SD card simultaneously takes the backup of the footage. Useful in case the HDD is not working / crashed – will act as back up.

The mobile DVR will continue to record till the time super capacitor backs up the power. (Up to 4 second recording in the Dual SD card model)

Up to 256 GB SD Card is supported by the mobile DVR. Type of SD card is SDXC – High Speed cards.

No, the DVR supports single SD card usage.

Up to 256 GB SDXC card is supported by the DVR. Yes, both the cards should be of the same capacity/ class.

The Mobile DVR supports SATA HDD/SSD. Size of the same is 2.5”. maximum capacity of the HDD/SDD is 2 TB.

For installation of HDD/SDD refer the manual shared with the device. The HDD will have to be formatted through the mobile DVR for the first time while installing.

The Vehicle can be through CMS or on mobile application, available only in DVR model with 4G/3G /GPS or Wi-Fi/GPS.

Remote monitoring is done through CMS in vehicles equipped with mobile DVR & connectivity features – 4G/3G or Wi-Fi. Yes, you can view the live feed from the vehicle.

Remote tracking is done through CMS in vehicles equipped with mobile DVR, GPS & connectivity features – 4G/3G or Wi-Fi.
User can view the coordinates of the vehicle or track the vehicle on the map (powered by Google maps)

AHD cameras (internal/external/ optional- with mic) with aviation connection of maximum resolution 1.3 MP are compatible with the mobile DVR

The camera is powered by the mobile DVR. The power comes through the aviation connector/ cable.

A. some features of the vehicle camera are:
HD – 1.3 MP
Optional audio (in built microphone)
Infra-Red –day night vision
High ingress protection – IP 66 rating (indoor) & IP 66K rating (external)
Full metal housing – shock proof & vibration resistant
Lockable camera angle

IP66 rating – rates as “dust tight” and protected against heavy seas or powerful jets of water
The external camera is rated IP 66K – in addition to the ingress protection, it is

Since the camera is installed in the vehicle, and is prone to vibrations and shocks, the camera has to be secured/ mounted by screws in the vehicle.

Server software links the DVR with the CMS/ Mobile Application. Used primarily for remote viewing and tracking.

The free license version supports up to 10 devices. In case more devices are required to be added, the user will have to get in touch with the support team.

A. No, the mobile DVR does not require a static IP. Static IP is required only for the server PC (server PC is a computer in which the server software has been installed). So to summarize static IP is only required for server pc and not the DVR.
It is recommended the Server PC should be kept on continuously while remotely monitoring the mobile DVR.

The user will require the APN, User Name, Dial Number and Password from their respective ISP.

The name of the mobile DVR application is SIP- security in palm. The mobile application is available only for Android smartphones. Users can download the application from https://ozonewallcam.com/downloads/ it will soon be available on play store as well.

The concept of online/remote viewing in Mobile DVR is different from the regular DVR.
There is no provision of cloud/DDNS access in mobile DVR – it requires a server to create a link between mobile DVRs and remote CMS/Smartphone.
Users have to create their own server because no third party server is available. The procedure of server configuration has been illustrated in the user manual.

System Architecture:

The following system requirement in a PC is required to setup the mobile DVR server:
Operating System: Above Windows Server 2008
CPU: Above Dual core CPU 2.8GHz
Memory: Greater than or equal to 4GB RAM
Hard disk: Greater than or equal to 320GB

The following system requirement in a PC is required to setup the mobile DVR server:
Operating System: Microsoft Windows Server 2008 or higher version
Copy right: 2007 or higher version
INTEL Xeon 4 core
Modem: 2 pieces Giga modem
Memory: 8G (or higher)
Hard Disk: 2TB (or higher)

1.Server Software supports up to 10 DVR licenses (free) by default. It is possible to increase DVR licenses as per requirement. While other brands provide paid server for remote view.
2.Creates a link between Mobile DVRs and CMS / Smartphone.
3.Enables live remote monitoring & GPS tracking.
4.Doesn’t require third party cloud server, thereby removing dependency on third party server to configure / control the DVR functions.
5.Privacy of DVR data- videos, logs etc.
6.Client can configure/add multiple users as per requirement.

To rectify this issue, follow the below instructions:
Go to MDVR_CMS >>> Config >>> Client Config >>> Local Config >>> unmark/disable “Convert GPS” option >>> click on Save.

Yes, FTP function is available in all models of DVR. Through this function all recording can be transferred on server PC when DVR comes in the same WiFi zone of server.
Some highlights of FTP functions are:
• Transfer recorded video from MDVR to FTP server.
• Automatic video feed transfer over WiFi, as soon as the MDVR detects the configured WiFi network.
• The system automatically shall detect new recordings (files) and uploaded on FTP. Already uploaded files will not get copied.
• More efficient way to backup recorded videos.
• No need to take out SD card from MDVR for backup.
• No need to worry about limited storage limit.
• Reduces risk of data lost.
• Scheduled backup option is available.

FTP Server Configuration procedure:

Simply follow the following 10 easy steps
1. Install and configure MDVR server as illustrated in the M-DVR user manual.
2. Download and install FileZilla server from https://filezilla-project.org/.
3. Open FileZilla application, go to edit>>>users>>>general, click on ‘add user’ to create username and password.
4. Go to shared folders>>>select the folder where you want to save the recording files (its recommended to allocate an empty drive for the recording and name the folder, for example E:\Mdvrftp)
5. Go to edit>>>settings>>>passive mode settings>>>add the port range from 11001-110040>>>>select ‘use the following IP’ and enter 127.0.0.1 as illustrated in below.
6. Now go to ‘FTP over TLS settings’ and enable it.
7. Open MDVR server application, go to server setting>>>FTP Config, and fill details of FTP server like FTP IP (local IP of the computer), FTP port-21, FTP username and password and click save.
8. Now login MDVR_CMS, go to config>>>select device>>>FTP upload.
9. You can choose to upload selected video recording files, go to transport config>>>select the time slot, channel number, network mode and click on save.
10. Go to the path which is allocated in step 4 to check the recording files.

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